What is a UX audit?

A user experience (UX) audit is a fast and affordable way for you to kickstart meaningful improvements to your website or application. Whether you’re working on a mobile app, website, or a SaaS or enterprise application, we work efficiently to provide insights and recommendations to make your product easier to use, increase user satisfaction, and set you apart from your competition. Our expert UX design team will review your product remotely, perform a three-pronged analysis (detailed below), and deliver a detailed report of findings and recommendations. Your report will include a list of issues that may be having a negative impact on your customers, a list of things that are working well, and actionable recommendations to make immediate improvements.

What are the benefits of a UX audit?

UX audits are a cost-effective way to identify problems your users are encountering with your site or application, and get actionable recommendations for improvement. And they can be done very quickly, often in less than one week.

Our professional UX designers have evaluated and designed products across a wide array of industries and markets. We bring extensive expertise in user experience and design thinking, along with industry best practices for usability, accessibility, and user interface design. As a result, we work efficiently to give you a fresh perspective on your product and best-in-class assessment and recommendations.

What is included in our three-pronged analysis?

Our efficient and effective UX audit approach focuses on three main areas, and can be customized for your unique situation and needs:

  • Usability: What are the “pain points” in your user experience that are turning away potential or repeat customers? Where are your users most likely to encounter errors or dead ends in your product? We pinpoint the places causing frustration and mistakes, and give you implementable solutions to resolve those issues.
  • Accessibility: Is your application ADA or Section 508 compliant? Does your product meet WCAG standards? Is this a goal you’ve been putting off for years? Don’t wait until there’s a lawsuit in the wings. Now is the time to tackle accessibility compliance and get your product where it needs to be.
  • Responsive Design: How does your application or site work for users on mobile devices? Let our experienced designers evaluate your product across a range of mobile devices and provide the implementable enhancements that will make your users more productive when on the go.
Our methodology includes 
  • Brief questionnaire about your users and their tasks to give our team an overview of your digital product and contexts of use.
  • Virtual kickoff meeting to set priorities, ensure an understanding of your goals and constraints, and walk through your product to orient our team.
  • Expert UX review by two experienced professionals.
  • Document findings in five categories: Structure, Content, Interaction, Responsiveness, and Accessibility.
  • Analyze and evaluate each issue to determine the best possible solution, taking into account your platform, budget, time constraints, product roadmap, and any other considerations you identify as important.
  • Prepare a detailed report with illustrative screen shots, a ranking of severity on a scale of High/Medium/Low, and our top 10 prioritized recommendations for improvements.
  • Present findings and recommendations during a two-hour virtual review session to deliver the report and answer any questions your team may have.